Management of Your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to always maintain security and privacy of it and to ensure that this information is only available to authorized members of staff. Personal health information may be disclosed for the following reasons: For communicating relevant information with other treating doctors, specialists, or allied health professionals, for follow up reminder/ recall notices, accounting procedures, accreditation, disease notification as required by law for court orders or subpoenas. If you have any concerns about personal health information, please discuss this with your doctor.

Juniper Avenue Medical Centre is a mixed billing clinic. • Always bring your current Medicare card with you and notify staff of any changes of personal or Medicare details. • If you have a current DVA, Pension or Health Care Card please provide these to reception. • If you are not registered with Medicare, you will be charged a fee of $70.00 standard consultation, which must be paid on the day by EFTPOS. We do not keep cash in the premises. • Some other services may incur a private fee, please ask reception when booking appointment

We aim to offer you an excellent service. If there is any way you feel we can improve the service we
provide, please pass on any suggestions via our suggestion box or talk to your doctor or receptionist.
We take your concerns seriously. However, if you wish to take the matter further and feel the need
to discuss the matter outside the surgery, options are: AMA, The Medical Registration
Board or
Health Care Complaints Commission. PH: 1300 582 113 or to fill out online complaint form visit hcc.vic.gov.au

Please phone 9395 5566 to book an appointment. Alternatively, you can book online from our website.
Emergencies and urgent appointments will always be given priority.
• If you feel you may need extra time with a doctor, please advise the reception when booking.
• Walk -in appointments are available with private fee and there would be higher out of pocket fee

A seriously ill patient will always receive immediate attention. Please let the receptionist know if unaware of the problem e.g. shortness of breath, chest pain, head injury etc.

After hours

If you require a doctor after hours, please call 13SICK on 137425.

Home Visits

Home visits to patient’s home are available for clinic patients who are too unwell to attend the clinic.
The minimum out -of-pocket fee for consultations during business hours is $250.00 .

Non - English speaking and Hearing Impaired Patients

We understand that there are patients who may require an interpreter. Our practice can request an onsite interpreter (booking made prior to appointment) or telephone interpreter for your convenience.

Complaints

Complaints can be made in writing or directly to the Practice Manager, we will always Endeavor to resolve any complaints.

Phone Calls/ consultations

Phone consultation are available. Please, ask our receptionist about booking and fees.
Doctors in this practice are unable to take general calls

Emails

Email correspondence with the practice is not encouraged